Returns & Refund Policy

Thank you for your interest in my books. Because this website is a promotional platform and does not process orders or collect payments directly, all sales, refunds, and returns are handled by our publisher, Rogue Imprint Ltd, via Payhip or Bookvault.

Please read the following guidelines regarding digital and physical product orders.

1. Digital Products (eBooks & Audiobooks)

Under UK consumer protection law (the Consumer Contracts Regulations), digital downloads are treated differently from physical goods.

Immediate Delivery: Once a digital book is purchased via Payhip, the download link is generated immediately, and the service is deemed “fulfilled”.

No Automatic Refunds: Because digital files cannot be physically returned, Rogue Imprint Ltd does not automatically offer refunds for digital products once downloading or streaming has commenced, unless the file is corrupt or faulty.

File Issues: If your downloaded file is broken, unreadable, or missing pages, please contact customer support immediately at contact@payhip.com so they can send you a corrected replacement file.

2. Physical Products

If you purchased a physical copy of a book (such as a paperback or hardback printed on demand via Bookvault):

Damaged Goods: If your book arrives damaged, misprinted, or torn, you are legally entitled to a replacement or a full refund. Please take a photograph of the damage and contact support within 14 days of delivery.

Change of Mind: Because many independent books are printed on-demand specifically for your order, please check the specific product listing details on Bookvault to confirm if ‘change of mind’ returns are permitted for that specific title.

How to Request a Refund or Support

If you have a problem with your order please use the following official channels: